SellOffVacations
Reviews and Complaints

Booked a vacation package with them October 2, with extra travel insurance and two assured that in case theres a price drop, will be refunding the difference minus $50 admin fees, fair and square. Guess what, Black Friday deal comes, $580 difference between what I paid and what is advertised on the website, called CS, submitted a refund request form, and apparently was a few days shy from their dates.

See reply bellow. I would strongly suggest anyone travelling, please book with provider directly DO NOT USE travel agencies. Air Transat was the provider and their CS was kind enough to help me with some accommodation, but brace didnt book with them dont have access to my file

SoV reply

Maria Stewart-Docker (SOVCUSTOMERSERVICE)

Nov 16, 2023, 16:38 EST

A previous claim was submitted for your booking and the following reply was sent:

Your one time Price Drop Security claim has been reviewed.

The terms and condition of the Price Drop Security program applies on vacations booked from October 6.

2023 October 31, 2023 for departures and returns between December 23, 2023 to March 31, 2024 (inclusive).

Our records indicate your vacation package was booked on 02 October 2023. As your booking dates are before the specified promotional period, the claim has been denied.

On behalf of SellOffVacations.com, we wish you a pleasant trip and look forward to assisting you in future.

Bon Voyage!

False advertising

Customer service hung up on me 3 times when I called them on it. Terrible company. Delete cookies to get original price

I got wrongfully accused and kicked out of the resort I was staying at in 2015. It still bothers me to this day, and my friend and I both got kicked out of the resort (him just by association).

Totally unjust and completely ruined my vacation time.

I had contacted customer support back then and they were supposed to follow through and help issue me some sort of refund, but then it just never ended up happening.

I refuse to let this situation go in scouted for, despite the fact that it was 7 years ago.

I am still extremely displeased and havent dealt with selloffvacations or sunwing since.

Side note : I just called today and started explaining to an agent and got hung up on (I assume because they cant make commission from me). Completely appalling.

Hello Sell Off Vacations,

I was charged for a vacation I had not authorized. The payment went through before I authorized it.

I had gone back to confirm the info of the flights.

I am not happy.

I was not going to book the vacation because of the terrible layover I had just discovered.

I would like to be fully refunded. Your system was abusive.

I dont even have a booking number.

Booked under Chantal Tenorio Roy

For February 27-March 5 to ocean Maya Royal.

Please get back to me.

I am currently on hold calling you and have been for almost an hour now.

We have attempted on numerous occasions to book with an all inclusive property you have on your website. Its called Golden Parnassus Resort and Spa Cancun.

Every date weve attended to book even as soon as it is posted comes up price error and that price is no longer available. I have tried many attempts at many dates as these prices and dates keep coming up on your website. After speaking wit several representatives on the phone they were also confused and told me to contact customer service to find out whats going on and to get this holiday booked. If this is a legitimate property and price and NOT false advertising or a bate and switch ploy then we should be able to book at least one of the dates we have on many attempts tried to book.

Please get back to me regarding this all inclusive vacation package as we would like to continue using sell off for our vacation needs. Thank you cstreet@***.ca

Sell Off Vacations is the worst company for customer service. I usually travel 2-3 times per year.

Booking through them was the biggest travel mistake I have ever made. The agent misrepresented the

service that I was booking and then customer service wouldn't do a thing to help. They do nothing to assist the

clients when there are issue's with the carrier. They just want to collect the money and leave you

stranded. I would never in a million years book through them again. Speaking to the Customer Service

Dept. and the so called Manager of Customer Service was a big let down, offering no assistance. Do youself

a favour and use a reputable Travel Agent and Sell Off Vacations is not at all reputable.