SellOffVacations
Reviews and Complaints
London, Ontario
False advertising/Bait and Switch
We have attempted on numerous occasions to book with an all inclusive property you have on your website. Its called Golden Parnassus Resort and Spa Cancun.
Every date weve attended to book even as soon as it is posted comes up price error and that price is no longer available. I have tried many attempts at many dates as these prices and dates keep coming up on your website. After speaking wit several representatives on the phone they were also confused and told me to contact customer service to find out whats going on and to get this holiday booked. If this is a legitimate property and price and NOT false advertising or a bate and switch ploy then we should be able to book at least one of the dates we have on many attempts tried to book.
Please get back to me regarding this all inclusive vacation package as we would like to continue using sell off for our vacation needs. Thank you cstreet@***.ca
Abbotsford, British Columbia
Rip Off
Sell Off Vacations is the worst company for customer service. I usually travel 2-3 times per year.
Booking through them was the biggest travel mistake I have ever made. The agent misrepresented the
service that I was booking and then customer service wouldn't do a thing to help. They do nothing to assist the
clients when there are issue's with the carrier. They just want to collect the money and leave you
stranded. I would never in a million years book through them again. Speaking to the Customer Service
Dept. and the so called Manager of Customer Service was a big let down, offering no assistance. Do youself
a favour and use a reputable Travel Agent and Sell Off Vacations is not at all reputable.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Sell Off Vacations is part of the Sunwing Travel Group which also includes Sunwing Airlines which offers discount vacation packages to the Caribbean. As always, you get what you pay for.
There is a litany of complaints about Sunwing Airlines headquartered at 27 Fasken Drive, Toronto, ON M9W 1K6. We were to leave Punta Cana, Dominican Republic, on February 9, 2013 but Sunwing delayed our flight 449 back to Ottawa by 22 hours. We were shunted from the Bavaro Princess Hotel over to the lower-rated Caribe Club Princess and given Tropical Princess wristbands so we could eat and get up at 3:00 AM for a 6:00 AM flight out that did not arrive until 7:00AM. WestJet and Air Canada flew out of Ottawa on February 9, 2013 but not Sunwing.
Again, first and last time with Sunwing or any company associated with them. :(
Don't blame the agent... it is the deceptive tactics this Company has...
always read the hidden small print! they are very good at hiding but always there.. and never never expect refunds... that is a word they do not understand!
I know...
I work for them...not for long though...
Sell Off Vacations Booked our air tickets. It is clear in the Terms and Conditions there is NO baggage charge in our specific flight. We were charged for baggage and upon return contacted Sell Off Vacations. For 4 months Sell Off Vacations customer service said to keep waiting. Well I am tired of waiting. This should have been cleared up in 1 month (that's 4 weeks).
So yes, I would say, I have also been Ripped Off by Sell Off Vacations.
If anyone has any suggestions how to further elevate this complaint, I would appreciate it.
Perhaps, the government airline controlling agency is the way to go.